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MSC Divina Day 5 – Port Fun!

The end of day 5 saw us ready for the upcoming sea day, giving us a chance to sleep in and recover from the past two days. Back to back port days can be exhausting, especially when you have a couple of pretty active excursions planned in each port. Before I get to that, another nice thing about being in Yacht Club is the butler escort off of the ship when you’re in port. Last time we sailed this itinerary, getting off in St Thomas was really, really slow, even though we waited a half hour or so after debark started. This time, I have no idea how long the line was in either port, we just got off. You meet a butler at the concierge area on 15, and he escorts you down to 4, out a side door right next to the gangway, stops one of the lines so his group can (more or less) cut in, and you then have your card scanned and get off the boat. If you’re on an MSC excursion, he’ll escort you over to that meeting point as well. All in all, less than 5 minutes start to finish. Very nice benefit! Here’s our butler, Jacques, after escorting us off the ship in San Juan:

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For both of our first two stops, we (and by “we”, I mean Jen) booked independent excursions with an outside company, Island Marketing. We’d never used them before, but the reviews were good, and the excursions were things that sounded like a lot of fun. They didn’t disappoint, either. So what did we do at each stop?

St Thomas: After arriving in port and walking around the shops a bit, we grabbed a cab and headed for Oasis Marina Cove. We were booked on a snorkeling excursion with Captain Nautica, and had to meet there at 11:15am. Turns out, the rest of the people in our group (off the Norwegian Spirit) didn’t arrive until after 12, so we were there a bit early. No biggie. After everyone was there, we were given a bit of a talk on what was going to happen, along with a safety briefing. This wasn’t just a “hop on our boat and we’ll take you to a cove” excursion, we actually got to drive our own Zodiac over to Christmas Cove for snorkeling. It was a bumpy but really fun ride over and back in the little boat. I think it took around 25min or so to get there, and about the same to get back. Somehow I managed to keep Jen and Bayley in the boat, a tough task with all of the waves we were jumping in that thing :).

The snorkeling wasn’t bad. Not a lot of fish, but plenty of sea turtles, and even a couple of small stingrays! One of the guides was swimming around checking on people, and even grabbed my GoPro and swam down next to one of the turtles to get some video. One of the shots below (right next to the turtle) is a screengrab from that clip.

All in all, it was a really fun day in St Thomas. The guides were awesome, and it really wasn’t a crowded trip. There were 16 people, including us, on the excursion, and the cove had hardly any other tourists in it, so it wasn’t like Buck Island where you have a whole lot of excursions crowding you. I think we’d all recommend Captain Nautica to others coming here!

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San Juan: Again, Jen booked us through Island Marketing, this time on a rainforest hike in El Yunque. The rainforest excursions are a popular thing on the cruise ships, but most of them only take you to a couple of stops, and maybe a small walk, and usually you’re in a larger bus with a bunch of people. Not us. We were in a van with a family of 4, also off of our boat (their first cruise!). We did have a longer ride to the park than expected, but only because a tree was blocking the main road, and our driver had to find a back way in. No problem, he got us in, giving us a history of the island along the way.

Once there, we stopped at a local food stand to get a pre-hike snack, which consisted of some local, really delicious food. I had a pizza turnover, Jen had a beef taco, and Bayley had a chicken taco. All really, really good. After eating, we then headed to Yokahu observation tower so we could walk up to the top and check out the view of the surrounding area. I haven’t pulled any of the pictures of that off the GoPro yet, but when I do, I’ll be posting them on our Instagram feed. The top of the tower provided some awesome views of the mountains and coast. Incidentally, the MSC tour of the rainforest was there at the same time as us. One thing we learned with their tours, they send one of the ship’s photographers along to take pictures of the guests, a nice touch we haven’t seen from any other line we sailed.

Our walk up the tower over, our guide took us over to the trailhead. We had a 1.5mi hike ahead of us, and he estimated it’d take us about 1h 15m, maybe a little longer. He gave us instructions for hiking down to a waterfall, then back up another trail, and told us he’d meet us at the top of that other trail at 1:15pm. His times were pretty close to accurate, too. It was obviously quite wet on the hike, but we were ready for that. We walked down the first trail to the waterfall, stopping along the way to enjoy the river and other scenery. When we got to the waterfall we didn’t go in the water, as it had rained pretty hard the night before and the water was moving at a good clip, but we did walk out on the rocks on the left hand side for some pictures. After a short stop there, we walked up the other trail. This portion got pretty steep in some areas, so if you do a trip like this, just know that hiking down means you eventually have to hike back up, and be prepared for it. We got back up fine, but there were a few other people (not in our group) who really looked like they didn’t want to be there anymore.

Once the hike was over, we headed back to the little food stand we’d stopped at before, this time to enjoy more of a lunch (the previous stop was unplanned, but the little boys in our group were hungry. Fine with us, that place was delicious!)

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We’ve really been having a lot of fun on this trip on the ship, too. We attended the Flower Glory party on the evening of the second sea day and somehow managed to get caught up in a bunch of the video from it since we were out on the dance floor for most of it, but did miss the white party the night before San Juan. Just too tired to make it to 11pm. Last night we caught the Italian party, which was a blast too. The entertainment team really goes the extra mile to make sure everyone’s having fun. In one of the shots here, Carlos has loaned me some of his gear at the Flower Glory party 🙂

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One more note – As previously mentioned, our Maitre’ D has been great. Another example, we decided to eat dinner the past couple of nights with a two other people we know onboard, also in Yacht Club, and without warning the first night, he set us up pretty quickly in Le Muse. He always has a smile on his face and is constantly walking the restaurant checking on his guests. We couldn’t be happier with the service in Le Muse!

That’s about it for now, but we have the final sea day on tap, along with a stop in Nassau. We’re not doing anything in port this time, just getting off so Bayley can get her hair braided, then spending the rest of the day on the boat. Figured we’d rather have another “sea day” than do anything here.

Oh, and if you’re not following us on Instagram / Twitter / Facebook, you’re missing out, I just posted a comparison of our YC1 balcony to the one next to us. Yes, it’s YC1 as well, but about half the size! (for reference, a deck plan of our deck). Follow us to see more from Yacht Club!

MSC Divina: Day 8 Recap – Debark and Final Thoughts

Saturday morning saw us (unfortunately) back in Miami. We chose not to do self debark this time, preferring the ease of debarking without having to drag luggage around. Even with an 11 hour drive home, I was more than willing to delay it by an hour or two in order to avoid lugging 5 suitcases around the ship.

Having two rooms on two different decks, we had a choice of which debark color to go with, the red one for our room (9146) that would be one of the last to get called, or the pink one for Bayley’s room, with a scheduled departure of 8:45. We chose pink. This isn’t like other lines where they make the color/zone announcements throughout the ship either, they assign you a time to meet in the Pantheon theater, the only place where they then make the announcements for each color.

Prior to our scheduled time in the theater, we hit the MDR for breakfast, where I’m pretty sure they were just serving the same food from the buffet, as my waffle was the same soft Belgian waffle I’d had a few days earlier. No biggie. We finished up and headed to the theater around 8am. We didn’t have long to wait, as they called us a bit early, somewhere around 8:20am. Exiting couldn’t have been smoother, either. There was only a small group of us, and we were escorted to the rear gangway with no wait, and headed to the baggage area. The cool thing here is that it’s not the typical warehouse “hunt for your baggage” setup, they actually have rooms with conveyor belts, similar to airport arrival. I think it took all of 5min for our bags to arrive, and we headed to customs, where there was also no wait. From the time our color was called in the theater to the point where we exited customs, it *might* have been 20 minutes (probably less). It was all handled very well from our perspective, one of the fastest debarks we’ve seen.

I’ll flip things around at this point and give our overall opinion before I call out the highs and lows.

We talked it over on the way home and agree that in spite of any negatives, we had a great week. After reading a number of reviews, we really didn’t know what to expect, but agreed that whatever issues MSC had last year with integration in to the American market have pretty much been taken care of. The crew was outstanding for the most part (exceptions listed below), the ship was very clean, the food was pretty good, and we had a blast all week. MSC has made its way into our regular cruise line rotation, and we’re excited about the prospect of sailing the MSC Seaside out of Miami after she arrives in late 2017. Well done, MSC, you’ve come back to the US with a great product!

Additionally, not knowing anything about this line before this trip, it would have been hard to recommend it to clients. We’re certainly not going to push a line we don’t know, so this was as much about learning the product as it was enjoying our holiday aboard one of their ships. After experiencing it first-hand, if the Divina and it’s itinerary are a good fit for clients looking to sail the Caribbean, we wouldn’t hesitate to put them on it!

On to the positives and negatives!

Positives:

We love the smoking situation, especially the lack of smoking in the casino. It’s actually nice to be able to play in a smoke free environment.
The food was, for the most part, pretty good. There were exceptions, as there are on all cruises, but overall what we ate was tasty. The pizza is also the best at sea in my opinion.
The ship is beautiful. Not the gaudy decor you get with some lines, tastefully decorated throughout the ship.
Once again, the entertainment team was awesome. We had a blast at every activity we attended, even bingo. The team really blends well together and genuinely appears to be having fun entertaining the passengers.
Very nice main theater. There appeared to be far fewer obstructed view seats than we’ve seen on other lines, at least on the lower level.
Not something we could make use of, but on certain sailings (including our Christmas sailing), kids sail free or at a discounted rate. Per MSC’s site, the policy is changing slightly this coming summer, but still, a good deal for parents!
The shows were higher caliber ones than you tend to get with the included shows on other lines. The main singers are some of the best we’ve seen at sea, and having some acrobatics integrated into the shows is awesome. MSC appears to be laser-focused on giving passengers great shows, and their new partnership with Cirque Du Soleil is a prime example of that.
The staff throughout the ship were all very friendly. Always saying hello, wishing people happy holidays, etc.

Negatives:

The MDR has too many tables crammed in to too small of a space. Half the seats at our table always seemed to be blocking servers trying to walk through due to seats from tables around us being so close. The 6 person table we were at in no way should seat 6, either. 5 tops.
The MDR almost seemed short-staffed. Getting small things like drink refills was hit or miss due to how many tables and orders they were having to handle. They were all very nice, but just seemed like they had too much to deal with.
Cabin service for us in 9164 wasn’t very good, and completely the opposite experience our daughter had in 12039. From small things, like her ice bucket being full every day, whereas ours had a layer of dust on it from non-use, to running out of toilet paper due to the bathroom not being touched two nights in a row, to us never even seeing our steward the entire cruise.
The abridged schedules for some things got really annoying. I mentioned the limited soft-serve hours in my last post, and the issues with the water slide times two posts before that. I’ve also alluded to the odd buffet schedule in a couple of posts, but yea, if you don’t want to eat in the MDR, your options for dinner on the buffet are limited, as very few stations are open during dinner hours.
There’s no comedy club on-board. It’s not really fair to compare MSC to the contemporary lines like Norwegian, Royal or Carnival, but for those who are used to those lines and looking at MSC, that comparison is bound to happen. We all love a good comedy club, but you’ll have to love it on another line. Regardless, the other entertainment more than made up for it.

Small, nitpicky stuff:

They really like to hawk their wares. It starts shortly after you board, as there are people everywhere trying to sell you a drink package. Eating your first lunch in the buffet? Expect to be approached by no fewer than 4 people asking if you want a drink package. Additionally, the shops have tables set up in multiple locations on the ship trying to sell you watches, jewelry, pasta ingredients, etc. There was even a row of tables on one side of the main pool area taking up good chair space trying to sell stuff. We just found that a bit odd.
The water slide area has no place to hold your stuff (chairs, cubbies, etc) while you ride the slide, so we just put ours on the ground off to the side of the bottom of the slide.
The on-board app is just okay. It’s not really an app, either, it’s just an internally-hosted web site. It didn’t work on my wife’s Windows Phone, unfortunately, so we couldn’t use it to communicate with her, and the info it offered was incomplete, as it didn’t have any restaurant menus, and I never did see show information listed on it.
Lunch service in the MDR was really slow, even when things aren’t busy.
The infinity pool wasn’t infinity-ing while in port. Maybe they were taking that time to clean/refill it, but it would have been nice to be able to use it when people were still ashore and it was less busy.
I think I mentioned this before, but there’s nothing in the way of water or cold towels when you return to the ship after a day in port. I really wanted to grab both from Holland America’s table when we got back to the ship in San Juan, as we were pretty hot from walking around.

The negatives above weren’t that big of a deal to us, as the positives generally outweighed all of them, and we had an amazing Christmas week aboard the Divina. As I’ve already mentioned, we’d sail her again if given the chance!

MSC Divina: Day 1 Recap

Embarkation is a love/hate thing with me. I love that I’m getting on a ship, but I hate the wait and crowds associated with it. We consider it another sea day, so we like to board as early as possible. While I’ve read others state that boarding’s not so smooth with MSC, we found it to be one of the easiest we’ve had.

Ignoring the 2pm time on our boarding passes, we pulled in to the garage at the port at 11:30. From that point, we dropped our luggage with a porter, went through security, and were at the desk checking in by 11:50. Not too shabby. They gave us a boarding card with the number 6 on it, designating our boarding zone, and we headed over to some empty seats to sit. This is where it got amusing.

Shortly after noon they started boarding. One little issue, however; passengers here seemed to be far more pushy than any past boarding I recall. A large group of people were huddled up by the boarding entrance, similar to what you see at an airport gate, and just like those situations, most of them had later boarding numbers. They made multiple announcements to try and get people to move, and sent a guy over to try and force people to make a hole. It only partially worked. You can see the crowd on the left side of this shot.

Regardless, our number was finally called, and we headed up. As I was entering the line, some lady about ran us over with her suitcase as she pushed past, only to stop at the top of the escalator to let us all go so she could wait for someone who was way back in line. Seriously people, you’ll all get on, relax.

Once on board, we walked around a little, checking out the Divina’s beautiful lobby before heading to the buffet for some food. The eats on the buffet were hit or miss. The pizza is outstanding, and easily the best I’ve had on a ship. The burgers and hotdogs were barely warm, fairly bland, and for some reason the burgers had mayonnaise already on them. I look forward to giving the buffet another run when it’s in full swing on a sea day to see if that was a fluke. I definitely look forward to more pizza, too 🙂

After a bit more exploring, we headed back to our rooms to unpack. Jen and I have a balcony on 9 that’s rather small, and has me missing our balcony on the Escape:

Bayley had an interior on 12 that has a better layout and more storage than our room:

Moving on, after an amusing 5pm muster drill that saw most people wearing their life vests when we were told we only had to carry them, we headed to dinner. We have early seating, which is earlier than we’re used to (5:45pm).

Being the first night, I’ll reserve overall judgement, but the service wasn’t the best, and the food was hit or miss. Bayley and I ordered fettuccine Alfredo as our main course, which was really good, but the portion we got was that of a side, not a meal. For dessert, toffee cheesecake and the cannoli. The cannoli was amazing, one of the best I’ve ever had. The cheesecake was just okay.

With dinner over, we headed to the welcome aboard show. The singers were really good, but the song choice seemed to target an older demographic, and we all agreed it was a bit boring. Being that the acrobatics weren’t a part of this one, we’re looking forward to the shows that do include it.

One quick note, this is one of the most beautiful theaters we’ve seen on a ship. There don’t appear to be any obstructed views, and the seats are comfortable, save for the lack of legroom. The seats also appear to be staggered in a way that attempts to avoid your view being blocked by the person in front of you.

After a little stint in the (smoke free!) casino, we hit the 10:30 trivia, which was an absolute blast, before heading off to bed. The entertainment staff on the ship has been great so far, so we’re really looking forward to the sea day activities.

All in all, a good embark day. With two sea days ahead of us, we’re looking forward to exploring the ship, playing some more trivia, and relaxing :).

Feel free to follow us on Twitter or Instagram to see pics of the ship and our stops along the way!

Five Delicious Eateries on the Norwegian Escape

The Norwegian Escape boasts 28 possible places to fill your belly as part of their whole Freestyle cruising setup. Being that there was no standard MDR with assigned dining times, we decided to give a few specialty restaurants a try, and pre-purchased the 3 meal dining package. Prior to this, I think we’ve only eaten in two or three specialties on all of our past cruises, so this was a big change for us. When it was all over, we hit 12 different restaurants over the course of this trip, including the free options and Supper Club.

We spent a bit of time trying to decide where to eat on the dining package, and after some back and forth finally settled on Teppanyaki, Moderno Churrascaria, and La Cucina. We set up reservations for all three ahead of time out of concern for seating availability once we got on board, as we only had certain nights available due to our conference schedule.

So how was the food? Honestly, it was all really good, which I wasn’t expecting. This is all going probably to come off sounding like I’m trying to suck up to NCL, but I mean every word of it. If we didn’t like something, I’d be more than happy to call it out, like I keep doing with the Supper Club. I truly left the ship amazed at how good these five restaurants were. Let’s take a quick look at the pay restaurants we ate at, in the order we dined there:

Teppanyaki: We love Japanese steakhouses. The ones we usually eat at are mostly chains (Kabutos, Nakato, Benihana), with our favorite being Kabutos. This blew those away. Absolutely delicious from start to finish. Service was great, the food was great, and our chef did an outstanding job. It really set the bar for the rest of the cruise in all apsects, as it was the first real meal we had on board. I had the filet and green tea cake. The fruit pic is my wife’s dessert, which the menu claimed to be exotic fruits. She liked it, but didn’t really feel it was all that exotic. Regardless, we left quite happy. One thing to note here, you never run out of rice. They cook enough for everyone to have at least two servings, so you can ask the chef at any time for more, as it’s sitting there on the grill staying warm throughout your meal. Another thing on the rice, they grill it up with garlic and butter, something we’ve never seen in this food genre. As my wife put it: I didn’t think fried rice could be improved, but I was wrong. The rice is amazing!

Food Republic: We decided to eat here on a whim on night three. We hadn’t planned to pay for any food above the three we’d already booked, but it was well worth it. You order everything on an iPad at your table instead of the traditional server-based ordering, and the food itself was outstanding. Jen had chicken skewers and sushi (don’t recall specifics on that, unfortunately) and she really liked it. I had the 18oz Wagyu bone-in rib eye and it was some of the best meat I had all week, and was perfect with the chimichurri sauce that came on the side, although it stood on its own just fine too. As shown in the picture (which I wish was better quality), it arrived pre-cut, and every piece was perfectly cooked. If you only eat at one specialty on the Escape, this one should be at the top of your list. As shown, we had a window seat and ate as the sun set, which made the experience that much better.

Cagney’s Steakhouse: Again, not on our original list, but we totally backed in to this one. Some friends or ours, also fellow agents, had been invited here by one of the NCL execs, Alex Pinelo, and they were able to invite two other couples along, with us being one of them, which we appreciated very much. We can’t thank him enough for the hospitality, and I have to say that the food, wine, and service was excellent! One of the best ship-board steakhouses we’ve eaten at, with our filet being perfectly cooked all the way through. Didn’t hurt that this happened on my birthday, so added bonus for me! We both had the baked potato soup and the 8oz filet. I had mac and cheese as my side (that was just okay) and the yummy chocolate cake for dessert, while Jen had the apple crisp. I think my only issue is how long it all took. Start to finish, I think we were there for more than two and a half hours, possibly three. I’m not looking a gift horse in the mouth though, it was an excellent evening.

Moderno Churrascaria: I love a good Brazilian steakhouse, so this was mostly my choice. Any place where people keep coming by my table with meat is good by me. I don’t remember a lot about the salad bar, other than there being plenty of choices, so I’ll go straight to the meat. My favorite was probably the signature steak, which if I recall was some sort of flank cut. Really, really good. The sausage was also a favorite of mine. Mmmmm. In addition to the signature, my wife’s other favorite was the grilled pineapple, which was also popular with both tables around us. The only filet I had was the well done one as it turned out, but by the time I realized it I was too full to try the medium version unfortunately. That was the only issue I had all night, and only an issue because I wasn’t paying attention when he said it was well done. All in all a really good night, and as usual I left the green button up way too long :). The plate of meat you see was shot right after I realized that and flipped the card to red. The dessert is a delicious cake they brought me for my birthday, which could easily have been shared with three to four people.

La Cucina: We ate here on our last night, and scored a table outside. If the weather is right, this is definitely the way to go, the ambiance outside is outstanding. Eating a good meal out on a nice quiet deck at night? Yes please! We both had the meat lasagna, and agreed it was excellent. There’s a place near us (Arooji’s Wine Room) that has some of the best lasagna I’ve ever eaten, and La Cucina beat that. Hard to do, in my opinion. I’d definitely eat here again, especially if we could sit outside. We both had the beef carpaccio in addition to the aforementioned lasagna. I had the chocolate torte for dessert, while Jen had the lemon curd ricotta cheesecake. That chocolate torte was super rich, but I powered through and finished it 🙂

That about covers the pay restaurants we ate at. As mentioned in the last post, all of the other restaurants we ate at (Taste, Savor, Margaritaville, Manhattan Room, O’Sheehan’s, Garden Cafe buffet) were good too, with the notable exception of the disappointing food in the Supper Club for the Brat Pack show. We were very happy to see that Norwegian’s put some effort into improving the quality of the food on board, it’s definitely paying off. If anyone has specific questions on any of the dining venues we ate at, feel free to ask in the comments!

Full disclosure: I’m very much a meat and potatoes guy, and in no way claim to be a foodie, so YMMV 🙂

Norwegian Escape – First Impressions

It’s been a crazy couple of weeks, kicked off by a cruise on the Norwegian Escape that sailed on 11/19, the first full 7 day sailing since the ship arrived in the US. While I plan to go in to more detail in future posts, I wanted to get one out on our overall impressions of Norwegian’s newest ship. First, a little history.

I’ve mentioned before that we haven’t cruised NCL in quite a while due to issues we had on our first sailing with them, on the NCL Jewel in March of 2006. The MDR food on that sailing was horrible, but that paled in comparison to an injury our daughter suffered to one of her hands due to negligence on the part of one of NCL’s tour operators. NCL’s response to the incident was pretty bad as well, and that played a big part in our decision to stay away from them as long as we have.

Fast forward to this year, and our company’s national conference aboard their newest ship, giving us the chance to see how much has changed with the line. It was just my wife and I, and we both went in with open minds. So what did we think? In a word: Redemption. We had a blast, and saw that many things have changed for the better. As mentioned, I plan to go into more detail on certain areas in later posts, but here’s the overall pros and cons list:

Pros

It’s a beautiful ship, not gaudy like others.
Our room, a standard balcony, was excellent. Having the bed next to the balcony door was great, there was plenty of storage space for the two of us, and there were more outlets (including USB ports in each of the bed-side lights) than most ships we’ve sailed. The bathroom layout was great too, with a ton of shelf space.
The food was much better than last time. We only ate at the included restaurants on 4 occasions on this sailing, with all being good. The only place we had food we really didn’t like was in the Supper Club during the “For The Record: The Brat Pack” show.
The specialty restaurants we ate at were outstanding. I’ll go in to more detail later, but the list of ones we ate at: Cagney’s, Teppanyaki, Food Republic, Moderno, and La Cucina. Some of the best specialty restaurants we’ve eaten at on any ship.
The “For The Record: The Brat Pack” show was one of the best shows we’ve seen on a ship. Again, the food in here was pretty bad in our opinion (as was the service), but the show more than made up for it.
We never felt like there were 4,000+ people on the ship, even when debarking in each port. Getting off in port went a lot smoother than other sailings on smaller ships.
The staff was outstanding. It can’t be easy dealing with over 700 travel agents, and they all did a great job all week.
The photo setup is cool. Whenever you get your picture taken, they scan your card, and your pictures are put into a specific folder for you in the photo area, so no searching through dozens of other pictures to hunt yours down.
The only slide we had the chance to ride (due to the others being closed during times we were free), but the AquaRacer is a blast, especially with the tandem tubes. There’s a shot taken from the clear section of it while Jen and I were riding tandem in my pictures below. Here’s the full video of that same run:

Cons

The smell of smoke around the casino is flat out bad. We noticed it as soon as we got on while walking around the Atrium, as the smell is already embedded in everything in the casino, and the ship only had two sailings prior to ours. The problem here is that it’s in a central area, being open to the Atrium like other ships in it’s class, so you have to put up with it any time you walk through there. They need better ventilation here.
The movement of the ship, even in calm seas, is more than we remember on any past cruise. It was rocking back and forth pretty much the whole cruise, and at one point even started getting to me, and I’ve never gotten motion sick in my life. Someone mentioned that NCL was using smaller keel technology, not sure if that’s true, but whatever the issue is, it’s very noticeable based on a number of people I heard complaining about it both on the ship and after the cruise. It also caused a constant creaking sound in our room as the ship rocked.
Lack of bar staff. There was almost always a wait at the bars when we went up to get our soda cups refilled. In most cases, there was only one person behind the bar, which during the day on sea days was problematic when there were 10+ people waiting for drinks of some kind.
Margaritaville’s setup is bad. Good food, and the same key lime pie from the main restaurants, but the wait was ridicu-bad. On sea days, it wasn’t uncommon to find a 2+ hour wait around meal times (we got in after a 40min wait on a port day), all while half the tables sat empty. We heard after the cruise that the kitchen in there was too small to keep up with the demand when full. Again, no idea if that’s true, but regardless, they had to deal with it. They’ve since changed it from a free option to charging for items a-la-carte. It actually started with the 11/28 sailing, which IMO is wrong. Announce and give people warning it’s coming, but to blindly do it right as people are about to get on just feels wrong.
I’ll say it again, the food and service in the Supper Club for the Brat Pack show were both bad, start to finish. Both can be fixed, so hopefully Norwegian listens to the feedback from us and other guests.
I’m not a fan of their “Freestyle” setup. I get the point, it allows guests to only pay for the food and shows they want, but it means having to plan part of your schedule ahead of time. We felt like we needed to make reservations for specialty restaurants and shows before we cruised, which doesn’t really feel “freestyle” to us. We also don’t like the lack of assigned MDR seating from one aspect: getting to know your servers. It’s always fun getting to know them, and in many cases they learn your habits and will have things ready for you that they know you’ll want.
The outside setup on the ship is odd. There isn’t much space on the upper decks to hang out on sea days due to a good chunk of the space being taken up by clubs. The open area around the main pool is tiny compared to other ships we’ve been on, and my own pet peeve, the only place to watch the wake coming off the back of the ship (outside of aft cabins) is deck 8, which has no chairs to sit and enjoy it on. Spice H2O takes up the other good spot, with a huge video display taking up the center of the back of the deck.
The main theater’s design is just, well, bland. It’s really the only area of the ship where my earlier “it’s beautiful” comment doesn’t apply. Additionally, whoever designed the cup holders needs to be reassigned. They aren’t big enough to hold NCL’s own soda package cups, unless you put one of their plastic water cups in there first and then put your soda cup in that (picture below).
The announcements from, well, anyone, were pretty difficult to hear and understand, when we actually got any. Example: when waiting to get off in ports, we never got any updates as to when they expected to be able to allow us off, or even where to go, so people were just sort of wandering around until we finally got the announcement that the gangway was open. On other lines, our CDs have been good with ensuring guests are kept up to date with any delays, where to go after debark starts, etc.
Show scheduling was an issue all week. Our early show the night we boarded (The Brat Pack) was cancelled due to cast illness, with them re-booking us for the later show, which was also cancelled. We ended up seeing it the next night, but ours wasn’t the only show with this issue. Million Dollar Quartet also had cast illness (heard later it was Jerry Lee Lewis) that resulted in them cancelling the last 3 nights of shows. They did fly in Tenors of Rock for the final night, which we caught, but whatever was going on with the other cast members must have been bad (hope they’re okay), we’ve never seen show cancellations like this.

Yea, there were a few negatives above, but all in all it was a great week that gave us a much better experience this time around, and we’d definitely sail them again as a result. I’m not going to comment on the cruise director, her staff, or any of the on-board activities they run, as we never had time to enjoy any of it. On sea days, we were in sessions for our conference and missed out on all of that.

I’ll be posting reviews of the specialty restaurants and our excursions separately, but in the meantime, enjoy some shots of the ship! Oh, and that last picture calls out one more highlight from the cruise: Guy Harvey was on board for this sailing!