As mentioned in a previous post, I spent last week in NYC on business. With my client’s offices being in the financial district, I decided to stay at the same Doubletree a coworker of mine uses when he goes up. This is only my second stay at a Doubletree property, the other being the one in Blooomington, IL a few years ago. I used to travel there 3-4 times a year for business, normally staying at the local Courtyard, but was convinced to try the Doubletree on one of my last trips there based on the non-stop recommendations of others. I found that visit totally underwhelming compared to the build-up, and not worth losing out on Marriott points.
So how did they hold up on this visit? Well, things started out with a small issue, but overall it was good. After landing at LGA, I grabbed a car to the hotel, and upon arriving, was greeted by a friendly gentleman at the front desk who handed me my room keys, the warm cookie, and a bag containing two bottles of water. Check-in took all of 3min thanks to Doubletree allowing you to check-in online ahead of time, including selecting your room (nice touch, BTW). I chose 4310, a king deluxe room with a view of the Hudson river. After getting my keys, I headed up to 43 and tried to enter my room. I tried, really I did. I must have tried both keys a couple dozen times, but no go. Neither worked, so back down to the desk it was with all of my stuff in tow. The clerk apologized, set those same cards up for the room once again, and back up I went. They worked like a champ this time, so that little glitch was resolved. No harm no foul, I guess.
The room itself was fine, albeit the normal tiny NYC hotel room size (smaller than I expected for something labeled “deluxe”). The view was pretty good, looking out over Battery Park with a view of the river. Some shots of the room:
Going in to the trip, I read the reviews on TripAdvisor and noticed one repeating issue that had me a little concerned, that some people found they had long waits for elevators in the morning. Being a business trip, the last thing I wanted to deal with was a long wait for an elevator each morning, but for the most part, it was never an issue, except for Wednesday afternoon. I’d finished the day’s meetings early, and headed back to the hotel around 3:45pm. Upon arriving, I went right up to the room to change so I could head up to Central Park. When I went to grab an elevator to head out, I encountered the wait those reviews mentioned. I waited 10 minutes until one arrived, only to find out it was being used by the staff to collect garbage from each floor, basically being used as a service elevator. No go, so I waited some more. And waited. And waited. After a total of 23 minutes, an empty elevator finally showed up, and I headed out. Was it the end of the world? No, but I’d hesitate to stay there in the future because of it. That, or stay much lower (without a view) just in case I need to take the stairs if the elevators are slow to arrive in cases where I’m strapped for time.
My only other issue, my last day there I went to lower the room temp and found that the AC unit wasn’t working. I’d lower the temp on the thermostat and the unit never kicked on. Since I was leaving the next morning and the window opened a few inches to allow for airflow, I didn’t report it until I checked out. Again, no biggie, the fresh air was cool enough. I have no doubt they’d have sent someone up to fix it had I called that night.
I can’t speak to the room service food or the attached restaurant, as I didn’t have food from either. My dinners were spent at tiny little hole in the wall places I found while I was out walking around, and lunches were spent eating with the client. I did eat breakfast over at the Andaz the last two mornings with one of my customer contacts (he’d flown in for this too), and loved their buffet. Pretty cool hotel, too, so I’ll probably give that a shot next time I go up there.
The location of this Doubletree was pretty good for my needs. The entrance is on Stone St, which isn’t too busy, and it was an easy walk to my customer’s office on Water St. There was also a subway station a very short walk from the hotel entrance, which allowed me to pick up the R train up to the midtown area the last couple of afternoons I was there. One other thing I saw in a couple reviews of this place is that since it’s on a less traveled street, people felt the need to walk over to the ferry terminal so they could get a cab upon checkout. Hogwash. Yes, the street is small and gets less traffic, but all you have to do is ask the bell staff standing there at the entrance and they’ll call you a cab. They had one for me in less than 5min Friday morning at 5:30am.
Overall it was a good stay in a clean hotel room with a view, but I still don’t get the hype around the brand. People swear by Doubletree, so maybe I just keep choosing the wrong ones. That, or the cookies are laced with something that makes you fall in love with the place :). Regardless, I’d stay there again if the situation warranted, but would like to try a couple others in the area first, including the Andaz I mentioned earlier.
Here are a few more shots from my various walks around Manhattan, including some of a protest I stumbled on near Central Park, along with a shot of the sunset from my plane on approach to LGA: